FAQs

How long will it take to receive my order?

We have our own Amazon branded website and warehouse, and we ship directly from our Amazon warehouse in California.

Total Time = Processing Time + Transit Time.

Processing Time: 1-2 Business Days.

Expedited Shipping: 2-5 Business Days (cost $8).

Standard shipping: 4-7 Business Days (cost $6).

[Shipping fee halved over $49.98(Standard $3, Expedited $4); Free Standard Shipping On Orders $100]

The cost of shipping depends on the total price of the items you buy and the shipping method you choose. Usually, it takes 2-7 days for you to receive your order.

What payment methods do you support?

We currently support Paypal and credit card payments. You can choose the appropriate payment method according to your preferences and habits.

Where's my order?

As soon as your order has been shipped, you will receive an email including the tracking information. And the estimated delivery date depends on the country and shipping method you choose. Please remember that this date is an estimate, so your order may arrive slightly before, on, or slightly after your estimated delivery date. To see the progress of your order, you can click "track your order" on the bottom of our home page to check the current situation of your package. Or you can contact our service by E-mail support@syntic.shop. We will solve your problem as soon as we receive your email!

How to cancel my order?

Please note that orders can only be cancelled before they left our warehouse. You can also cancel it by yourself in the order list. If you encounter any difficulties in the process, please contact us ASAP. Email Us with your order number and reason.

I received a defective or broken item. What do I do?

Please contact us ASAP. Email us with your order number, information regarding the problem and provide pictures. We will solve the problem as soon as we receive your informaton.

Missing items from my order?

There might be two situations for missing items, please contact us according to the following description：

（1）Your order is overweight due to too many items or contains pre-order products. For overweight orders, we may split the order and ship it out in several packages. For orders containing pre-sale products, we may split the order when it was a little delayed and give priority to the items in stock so that you can receive them as soon as possible. We will also ship out the remaining pre-order products as soon as they are instock. Therefore, the missing items may be in the coming packages. If you have any questions about your package tracking information, please feel free to contact us.

（2）Missing items caused during packing or transportation. Please contact us ASAP. Email us with your order number, information regarding the problem and provide pictures of the items and the outer package you received.

Why My Payment Has Been Declined?

It might be the below reasons: 1. Card info are incorrect. Please kindly check expiration date, billing address, and security code (Security code on the back of your Visa/Master card). 2. Card issuer bank declined your payment. 3. No enough balance on the card. 4. Shipping address and Billing address are inconsistent. If possible, we advise you to try paying with PayPal or other supported payment methods.