1. Please contact the Customer Service team, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.We offer a full refund if the order is canceled without shipping.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. We do not accept returned items that were sent back directly without notifying us first. Any addresses on the parcel are not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded.
4. Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your Paypal or Credit card. Once your refund has been issued, you will receive a confirmation email.
Return Conditions
1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
2. The following items cannot be returned or exchanged: broken items during careless use, items after 30 days' use, items with missing objects.
3. Items with non-returnable marks and free gifts cannot be returned.
4. We do not accept returned items that have been sent back without proper returns requests.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Syntic products.
